My first visit was a walk in for a colour consult a couple of weeks back after Francesco Group Birmingham let me down. The staff and proprietor we very welcoming. So much so, I booked with Cora herself to have my colour changed (last week) and I am totally delighted with the result.
There was an issue with the colour not taking properly first time but Cora squeezed me back in the very next day and took care of it. I can't praise her and her staff highly enough. No wonder they are so busy - long may they continue to be!